Frequently Asked Questions – General

[Find our Wall Decal frequently asked questions here]

Got [art] questions? We've got answers!

All our artworks and photographs have been created by The Confetti Collective Studio founder, Australian artist and all round interiors-lover Kellie Leader. Read more about us.

 

What kinds of wall decor and art do you offer?

We are passionate about inspiring and helping you to create a cosy and joyful home – therefore we strive to offer art in a variety of mediums and formats accessible for everyone and for all types of spaces. This is why we've developed our wall art range in the following options:

Wall decor: prints, printables and decals

Fab options for the modern-minded, budget-savvy decorator creating an interior space they love!

Printables arrive as an instant digital download, ready to be sent to your local printer or department store print lab (can I get a heck yeah for click and collect!). Modern and cute, they feature simple designs which are suited to the variations that can occur between printing suppliers.

Wall decor prints are printed with archival quality inks onto a luxe uncoated paper stock, ready to be hung into your favourite frame (or check out our locally sourced Artwork Display Hanger option to have your walls looking fab right away). 

Wall decals are our exciting new range of hand illustrated, super cute kids wall decals – made in Australia with premium, removable Phototex fabric – for a FUN and instant way to create a magical playroom, kids room or nursery in minutes. Did we mention fun?! Find out more about our Wall Decal range here.

Fine art prints & original works

Original paintings are meticulously created here in Brisbane by emerging Australian artist Kellie Leader with her signature soft and happy style of feminine, pastel and floral inspired works. Originals are acrylic on canvas, professionally framed into an oak box frame (unless otherwise stated). Read more about Kellie here.

Fine art prints are reproductions based off original works, recreated using archival quality inks onto a luxe uncoated paper stock. They are either shipped unframed for you to have framed locally at a later date, or professionally framed and matted behind glass into an oak frame, ready to hang and delight in! 

 

Shipping and production 

Where do you ship?

Currently we're only shipping within Australia, but I'm working to introduce international shipping ASAP - if you're eagerly awaiting this, make sure to subscribe so you can hear when we do! (Alternatively, check out our collection of Printables which you can print right after they magically arrive in your inbox wherever you are!)

What is your lead time?

Each product varies (from a few days for in stock items to a few weeks for custom framed pieces) - but we can confidently say it will absolutely be worth the wait! If you have a specific timeframe requirement, definitely get in touch to see if we can make it happen.

Many of our products are made to order just for you once your order has been received – so please allow up to two weeks for your item to be professionally printed, framed, packed before it is dispatched.

I'm local, can I collect?

Yes – if you're local to Logan City (4207) – or even a Gold Coast or Meanjin/Brisbane neighbour, you are welcome to contact me to arrange collection of your order.

Local pick up of original artworks especially is preferred - not only is it fastest but ensures a safe arrival of your new piece. Please contact me to discuss delivery.

How will my artwork arrive?

Prints are professionally packed for safe delivery – small unframed prints are packaged in a flat mailer and large prints are rolled in a rigid tube. For that reason, I'm unable to combine shipping on A4/A3 prints and large (A2 and above) unframed prints.

Decals are rolled into rigid tubes – for that reason unfortunately cannot be combined with other products, but you are able to order multiple decal sets to fit in one tube!

Framed art is securely packaged for delivery via courier (no PO boxes, sorry!).  We've partnered with a local Gold Coast framer with years of experience in packing and shipping artworks Australia-wide. However, in the rare event that your artwork is damaged during delivery, please contact us immediately upon receipt - all damage must be reported to the freight insurer within 24 hours. 

Printables refers to products that are digital downloads ready for you to have produced at your chosen printer, no physical item will be shipped.

You can also find our shipping policy here.

 

Payment & Processing 

What payment options do you offer?

All the usual suspects– Shop Pay, Apple Pay, PayPal and we're excited to now also offer Afterpay for orders over $100! 

 

Returns 

Can I receive a refund if I change my mind?